Privacy Policy

Fluoryx LLC ("Fluoryx Labs," "we," "our," or "us") is committed to protecting the privacy and security of its clients, customers, and website visitors by complying with applicable data protection laws. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information, as well as your rights in relation to that information. This policy applies to information collected via our website, email, other communications with Fluoryx Labs, and business interactions. By accessing or using our website or services, you acknowledge that you have read and agree to this Privacy Policy.

DEFINITIONS

"Personal information" means any information relating to an identified or identifiable natural person.
"Processing" means any operation performed on personal information, including collection, use, storage, disclosure, and deletion.
"Data controller" means Fluoryx Labs as the entity that determines the purposes and means of processing personal information.
"Data subject" means a natural person whose personal information is processed.
"Consent" means freely given, specific, informed, and unambiguous indication of the data subject's wishes by which they signify agreement to the processing of personal information relating to them.

COLLECTION AND USE OF INFORMATION

Fluoryx Labs collects personal information that you voluntarily provide, such as your name, email address, billing/shipping address, phone number, and payment information. We collect only the personal information necessary to provide our services or comply with legal obligations. This information is collected for purposes including:

Fulfilling orders and providing our products and services
Responding to inquiries and providing technical or customer support
Communicating updates, offers, and company announcements (if you have opted in)
Complying with legal or regulatory obligations

In compliance with the European Union General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws, we process your personal information based on one or more of the following legal bases:

Performance of a contract, such as fulfilling your orders or providing services
Compliance with legal obligations
Legitimate interests pursued by Fluoryx Labs, provided they do not override your rights
Consent, for example, for marketing communications where you have opted in

ORDERS / PURCHASES

When placing an order, you may be asked to provide contact and financial information to process your purchase. This information is used solely for order fulfillment, billing, and communication regarding your order.

All online payments are processed through PayPal, a PCI DSS compliant payment processor. Fluoryx Labs does not store full credit card numbers on its servers. Sensitive payment information is encrypted and transmitted securely using industry-standard protocols.

If any issues arise with an order, we may contact you using the information provided.

SHARING AND DISCLOSURE OF INFORMATION

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers as necessary to process orders, deliver products (e.g., shipping carriers such as FedEx), or process payments (e.g., PayPal). All third-party providers are bound by confidentiality and data security requirements.

For new product inquiries, you may voluntarily provide details about requested chemical products. This information will only be used to assess feasibility, provide quotes, or discuss project collaboration, and will be handled securely under confidentiality agreements.

Personal information may be transferred across borders to service providers in other countries. Where transfers occur from the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

COOKIES AND TRACKING

Fluoryx Labs does not directly set cookies on your device. However, because our online store is hosted on Shopify, cookies and similar technologies are placed by Shopify (and its service providers, such as Google Analytics) to enhance user experience, ensure proper website functionality, maintain your shopping cart, recognize repeat visitors, and improve overall site performance.

These tools may automatically collect information about your interaction with the Site, including:

Device and browser information
IP address and network connection details
Pages viewed and time spent on the site
Items added to your cart or wishlist
Interaction with site features and navigation

Where required by law (such as in the EU or UK), we will request your consent before Shopify or its partners place non-essential cookies (including analytics or marketing cookies) on your device. Essential cookies, which are necessary for website operation or services you request (for example, remembering items in your cart), may be placed without prior consent. You can adjust or withdraw your cookie preferences at any time through Shopify's cookie banner or your browser settings. Please note that some features of this site may not function properly without cookies.

ADVERTISING AND THIRD-PARTY SERVICES

Fluoryx Labs uses Shopify and its service providers to support website functionality and, where applicable, personalized advertising. If you wish to restrict the use of your personal information for such advertising purposes, you may manage your preferences through Shopify's privacy portal at https://privacy.shopify.com. Depending on your jurisdiction, we also honor opt-out signals sent via Global Privacy Control (GPC) for the device and browser you use to access the website.

DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Some web browsers and plug-ins offer a "Do Not Track" (DNT) feature or Global Privacy Control (GPC) signal that lets you indicate your preference not to be tracked online. Fluoryx Labs does not respond to DNT signals. Where required by law, such as under the California Consumer Privacy Rights Act (CCPA) or similar state laws, we honor valid GPC signals as an opt-out request for the sale or sharing of personal information or for targeted advertising.

California residents may exercise their CCPA/CPRA rights, including the right to opt out of the sale of personal information, by contacting us directly at sales@fluoryx.com.

PROTECTION OF PERSONAL INFORMATION

Fluoryx Labs takes reasonable technical, administrative, and physical measures to safeguard your personal information. Access to personal information is restricted to employees who require it to perform their job responsibilities (e.g., billing, customer service). Our servers and systems are maintained in secure environments designed to protect against unauthorized access or disclosure.

While we strive to ensure strong security, no system can be guaranteed completely safe. Data transmission over the Internet carries some inherent risk, and we cannot promise absolute security. In the event of a data breach, we will notify affected individuals and applicable authorities in accordance with legal requirements and take steps to mitigate risks and prevent recurrence.

We also encourage you to use caution when sharing information online and to take reasonable steps to protect your own accounts and devices. We also recommend that you do not send sensitive or confidential information to us via unsecure channels.

DATA RETENTION

Fluoryx Labs retains personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on factors such as legal, regulatory, or contractual obligations, dispute resolution, or other legitimate business needs.

Specific retention periods include, but are not limited to:

Order and transaction data: retained a minimum of 7 years for tax and accounting purposes
Marketing data: retained until opt-out or withdrawal of consent
Customer inquiries and support data: retained for 1 year after resolution

DATA BREACH NOTIFICATION

In the unlikely event that your personal information is involved in a data breach, Fluoryx Labs will investigate the incident promptly and take all necessary steps to mitigate its impact. Where the breach is likely to result in a risk to your rights or freedoms, and where required by law, we will notify affected individuals and applicable authorities of the breach without undue delay. Notifications will include information about the nature of the breach, the categories of data affected, the steps we have taken to address the situation, and any recommendations for protecting yourself against potential harm. We will also cooperate with relevant authorities as required.

YOUR ACCESS AND CONTROL OVER INFORMATION

You may exercise your rights regarding your personal information, subject to applicable laws and certain limitations:

Right to Access / Know: Request a copy of your personal information and details on how we use it.
Right to Delete: Request deletion of your personal information, unless retention is required by law or for legitimate business purposes.
Right to Correct: Request correction of inaccurate or incomplete personal information.
Right of Portability: Request a copy of your data or its transfer to another service provider where technically feasible.
Right to Limit / Opt-out of Sale or Sharing: Request that your personal information not be sold or shared for targeted advertising purposes.
Restriction of Processing: Request that we stop or limit processing of your personal information.
Withdrawal of Consent: Revoke consent previously given for processing personal information.
Appeal: Contest our decision if we decline a request.
Managing Communication Preferences: You may opt out of any future contacts and marketing communications from us at any time. Please note that even if you opt out of marketing messages, we may still send you essential non-promotional communications regarding your orders, account, or transactions.

If you reside in the European Union or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at sales@fluoryx.com or +1 (510) 329-9149. We may require verification of your identity or authorization if you are acting through an agent.
If we decline to fulfill your request, you have the right to appeal our decision by replying directly to our response, and we will review your appeal in accordance with applicable law.

COMPLIANCE WITH REGULATIONS

Fluoryx Labs complies with applicable domestic and international laws regarding the collection, storage, and use of personal information. This includes regulatory obligations related to hazardous materials, data protection, and payment processing.

If you are a resident of a jurisdiction with specific privacy regulations, you may also exercise rights conferred under applicable law, such as data portability, the right to request that your data not be sold, or the restriction of processing. Specific privacy regulations include:

California (USA): rights provided by the California Consumer Privacy Act (CCPA)
European Union: rights provided by the General Data Protection Regulation (EU GDPR)
United Kingdom: rights provided by the UK GDPR
Japan: rights provided by the Act on the Protection of Personal Information (APPI)
Australia: rights provided by the Privacy Act

For processing activities subject to the GDPR, we rely on the legal bases described in the COLLECTION AND USE OF INFORMATION section.

To exercise your rights, or to request more information, please contact us at sales@fluoryx.com or call +1 (510) 329-9149.

LINKS TO THIRD-PARTY SITES

Our website may contain links to websites operated by third parties. Fluoryx Labs is not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This includes embedded content, plugins, or integrations that may collect or share information independently of Fluoryx Labs' control.

USER-GENERATED CONTENT

Although Fluoryx Labs' website does not currently allow users to post content, the following applies if such features are implemented in the future.

Fluoryx Labs may allow users to submit content, such as product reviews or comments, to the website. Any content you choose to post may be publicly visible and accessible by other users. Fluoryx Labs does not control who can access or use this content, and we are not responsible for the accuracy, use, or misuse of information you or others post. By submitting content, you agree not to include any personal information about third parties without their consent and to use the website responsibly.

CHILDREN'S PRIVACY

Protecting children's privacy is a priority for Fluoryx Labs. We do not knowingly collect personal information from children under the age of 13 (in the US) or under the age applicable in their jurisdiction (e.g., 16 in the EU, unless local law permits a lower age).

If we learn that we have collected personal information from a child in violation of this policy, we will delete it promptly. Our website and products are intended for adult business customers only. We do not currently undertake any age verification processes and rely on users to provide accurate information.

GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of the State of Nevada, USA. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the state or federal courts located in Nevada. If you are accessing this site or services from outside Nevada or the USA, local laws may apply and supersede this provision. Please consult local legal counsel if you have concerns.

CHANGES TO THIS PRIVACY POLICY

Fluoryx Labs may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this Privacy Policy periodically. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

The date of last update will be posted prominently at the top of this document for your reference.

CONTACT US

If you have questions, comments, or concerns about this Privacy Policy or Fluoryx Labs' privacy practices, please contact us immediately:
Email: sales@fluoryx.com
Phone: +1 (510) 329-9149