Customer Support

[accordion_set] [accordion title="How to Place Orders" active="no"] You can place your order using several different methods: Order Online Ordering online using a credit card is the easiest and quickest method to order our products. Order by Phone To place an order by phone (510-329-9149), please have the catalog number, size, quantity, shipping address, and payment information ready. Order by Email or Fax If you have a line of credit with us, you can place your order using a PO (purchase order). To establish a line of credit, you need to complete credit application form. When you have your PO ready, email it to us at sales@fluoryx.com. Please make sure your purchase order includes the catalog number, size, quantity, and shipping address.   Regardless of the order method, our friendly and knowledgeable staffs are ready to help you.   Note: A surcharge of $25 will be added to orders under $100. [/accordion] [accordion title="Pricing" active="no"] All prices quoted are subject to change without notice. These changes will be submitted to the customer for confirmation. In addition, Fluoryx reserves the right to correct any errors or omissions in quotes or invoices. California state sales tax will be added to orders within California. [/accordion] [accordion title="Sales Terms" active="no"] All sales for DG items are final. Full or partial refund will be issued only if Fluoryx, Inc. cannot deliver the item(s) due to availability. In the event that you need to return your non DG order to Fluoryx, please call Customer Service for return instructions. Returns is subject to a 20% restocking fee with a minimum charge of $20. Notification of queries and/or complaints must be made to Fluoryx verbally or in writing within seven (7) days of receipt of goods. Final disposition of returned goods will be made only after receipt and inspection of goods. Some materials cannot be returned including: custom or special order materials, leaking or damaged chemicals, items with missing or obliterated labels, opened materials. [/accordion] [accordion title="Payment Methods" active="no"] Credit cards can be accepted on the website or over the phone for order less than USD $1,000. We can also send you an electronic invoice where you will be able to pay with your credit card. We accept Visa, Master Card and American Express. For purchase orders, all approved accounts are net cash 30 days.  Please request a credit application to set up an account.  A 5% penalty will be applied after no payment for 30 days and each 30 days after that. For all international orders, payment needs to be received prior shipment. [/accordion] [accordion title="Domestic Shipping" active="no"] We use FedEx exclusively for our shipping.  We will use FedEx Ground for domestic orders unless otherwise requested. Fluoryx complies with all Domestic and International regulations (IATA, IMDG, DOT), pertaining to the safe shipping of dangerous goods (DG) by air, ground or sea. UN numbers have been assigned to all hazardous materials (see section 172.101 of CFR49 regulations) and are listed in Section 14 (Transportation Information) of the MSDS. There are items that are not permitted to ship by air (mainly toxic chemicals and inhalation hazards) and our Customer Service Representative will advise you if this is the case in regard to a particular product. For hazardous item(s) that need DG declaration form, Fluoryx adds a hazardous shipping charge to your order. Please make sure to add the hazardous shipping charge (on the product page for hazardous materials) to your cart when you are ordering the product. [/accordion] [accordion title="International Shipping" active="no"]There is a minimum order of $250 for international orders. Any order placed online less than $250 will be charged  an additional handling fee due to the amount of time needed to process the paperwork. The rules and restrictions governing the international transportation of chemical products are complex. We strive to ship all orders without delay and to minimize delivery costs within such regulatory rules. Orders for delivery outside of the contiguous USA are dispatched FCA* shipping point, via Air freight (Federal Express). We request all delivery charges and carrier imposed hazmat fees will be billed to your Federal Express account. For door-to-door deliveries, all freight, duties and taxes will be billed collect to your Federal Express account. For door to airport deliveries, shipments will be made to the nearest airport which handles chemical shipments and Buyer will arrange customs clearance through an IATA approved broker or agent. * FCA-"Free Carrier" means that the seller fulfills his obligation to deliver when he has handed over the goods, cleared for export, into the charge of the carrier named by the buyer at the named place or point. If no precise point is indicated by the buyer, the seller may choose within the place or range stipulated where the carrier shall take the goods into his charge. When, according to commercial practice, the seller's assistance is required in making the contract with the carrier (such as in rail or air transport) the seller may act at the buyer's risk and expense. [/accordion] [accordion title="Disposal" active="no"] If your company needs to dispose of any chemicals that Fluoryx sells, please contact us. Depending on the amount and producer, we may be able to take the chemicals rather than your company having to pay for them to be disposed of as chemical waste. [/accordion] [/accordion_set]