Customer Support

At Fluoryx Labs, customer support is built around direct access to world-class experts who understand your challenges and are committed to helping you succeed. From guidance on product selection to ensuring regulatory compliance and safe delivery, our team combines technical knowledge with attentive service. We aim to make every step—from ordering to shipping—clear, efficient, and reliable, so you can focus on your work with complete confidence.

 

ORDERING

Orders for products listed in Fluoryx Labs' portfolio are accepted exclusively through this online platform. Using a credit card online is the fastest and most convenient way to purchase our products. Orders are processed only with advance payment. Purchase orders and credit terms are not accepted, except by prior arrangement for bulk orders exceeding $10,000.

Orders are typically processed within 1–3 business days. Orders involving chemicals that require special handling may take up to 5 business days to process.

PRICING

All prices listed on our website are valid at the time of purchase. Prices are subject to change without notice; the website is updated promptly to reflect any revisions. Nevada state sales tax will be applied to orders shipped within Nevada.

SALES TERMS

Dangerous Goods (DG): All DG sales are final. A full or partial refund will only be issued if Fluoryx Labs is unable to deliver the item(s) due to availability.

Non-DG Returns: To return a non-DG order, please contact Fluoryx Labs’ Customer Service for return instructions. Returns are subject to a 20% restocking fee, with a minimum charge of $40.

Claims and Complaints: All claims or complaints must be reported to Fluoryx Labs in writing, within seven (7) days of receipt of goods. Final disposition of returned goods will be determined after inspection upon receipt.

Non-Returnable Materials: Some items cannot be returned, including custom or special-order materials, leaking or damaged chemicals, items with missing or illegible labels, or opened materials.

 

PAYMENT AND SHIPPING

Payments: Credit card payments on our website are processed securely through PayPal; no PayPal account is required.

Shipping: We use FedEx exclusively for all shipments. Please note that we no longer accommodate requests to use customer-provided FedEx account numbers. All shipping charges will be processed through our account.

Regulatory Compliance: Fluoryx Labs adheres to all domestic and international regulations (IATA, IMDG, DOT) governing the safe transport of dangerous goods (DG) by air, ground, or sea. UN numbers have been assigned to all hazardous materials (see Section 172.101 of CFR49 regulations) and are listed in Section 14 (Transportation Information) of the SDS. Certain items (primarily toxic chemicals or inhalation hazards) cannot be shipped by air. Fluoryx Labs’ Customer Service team will advise regarding any restrictions pertaining to a specific product.

DG Declaration: For hazardous items requiring a DG Declaration form, Fluoryx Labs applies a hazmat shipping surcharge. Please ensure the applicable surcharge (listed on the product page for hazardous materials) is added to your cart when placing your order.