Customer Support

ORDERING

We only accept orders through our website.  Ordering online using a credit card is the easiest and quickest method to order our products.

Note: A surcharge of $25 will be added to orders under $100.

PRICING

All prices quoted on our website are applicable to purchases made at that time.  Prices are subject to change without notice and will be displayed on our website when the change is made.  Nevada state sales tax will be added to orders within Nevada.

 

SALES TERMS

All sales for DG items are final.  A full or partial refund will be issued only if Fluoryx Labs cannot deliver the item(s) due to availability.

 

In the event that you need to return your non DG order to Fluoryx Labs, please call Customer Service for return instructions. Returns is subject to a 20% restocking fee with a minimum charge of $20.

 

Notification of queries and/or complaints must be made to Fluoryx Labs verbally or in writing within seven (7) days of receipt of goods. Final disposition of returned goods will be made only after receipt and inspection of goods.

 

Some materials cannot be returned including: custom or special order materials, leaking or damaged chemicals, items with missing or obliterated labels, or opened materials.

 

PAYMENT METHODS

Credit cards can be accepted on the website through Paypal.  You do not need to have a Paypal account to purchase.

We use FedEx exclusively for our shipping.

Fluoryx Labs complies with all Domestic and International regulations (IATA, IMDG, DOT), pertaining to the safe shipping of dangerous goods (DG) by air, ground or sea. UN numbers have been assigned to all hazardous materials (see section 172.101 of CFR49 regulations) and are listed in Section 14 (Transportation Information) of the MSDS. There are items that are not permitted to ship by air (mainly toxic chemicals and inhalation hazards) and our Customer Service Representative will advise you if this is the case in regard to a particular product.

 

For hazardous item(s) that need DG declaration form, Fluoryx Labs adds a hazardous shipping charge to your order. Please make sure to add the hazardous shipping charge (on the product page for hazardous materials) to your cart when you are ordering the product.